Frequently Asked Questions About Renting a Charter Bus in Durham

How do I reserve a charter bus rental in Durham?

Renting a bus in Durham starts with calling our 24/7 team at (919) 794-6288. Once we know your passenger count, where and when they need to be picked up and dropped off, and any specific amenity requests, we can offer a free charter bus estimate. If you like what you hear, you can put down your deposit and lock in your Durham bus rental right then and there.


How much is my bus rental deposit?

To secure your bus reservation, we ask for a deposit equal to 10% of the total cost of your trip. The remaining balance for your group trip must be paid 14 days before you embark—otherwise, your bus service will be canceled. 


How much will my Durham charter bus cost?

Since we tailor our bus rental pricing to each client, the exact cost of your Durham charter bus rental will depend on a few factors. Give us a call at any time, and we can nail down an accurate bus rental estimate within minutes. If you have any questions about bus pricing, be sure to check out our charter bus pricing guide!


When should I book my charter bus rental?

It depends. For most group transportation services, we recommend booking your bus at least 3 months in advance. However, if you’re planning an event or road trip during the busy summer travel season or popular events in town, we suggest calling 6 to 9 months ahead of your trip to ensure availability.


How do I cancel my trip?

Give Durham Charter Bus Company a call at (919) 794-6288 as soon as possible—cancellation and refund policies differ depending on when you cancel your reservation.


If you cancel your trip more than 14 days before your group trip, you’ll lose your 10% deposit but otherwise are not responsible for paying the remaining balance of your Durham bus rental. If you cancel your trip less than 14 days before the start of your trip, you are required to pay the full balance of your charter bus reservation.


What type of bus can I rent in Durham?

Our team prides itself on our ability to provide transportation solutions for all types of group trips, thanks to our vast network of minibus and charter bus rental options in Durham. We work with bus providers throughout the region to offer a wide variety of motorcoaches—so just let us know what kind of ride your group needs, and we’ll more than likely be able to find your ideal bus rental. Even if you need specific accommodations such as GSA approval for military group outings or an ADA-compliant coach bus rental for wheelchair users, we’ll ensure your passengers have everything they need to enjoy the ride.


Is food allowed aboard my bus rental?

Yes, food and drinks are generally allowed on charter bus services. We highly recommend sticking to light snacks and water, though—you may incur a $250 minimum cleaning fee if trash or a spill is left on your bus.


Can I drink alcohol on my bus rental?

In North Carolina, passengers over the age of 21 may drink beer or wine aboard charter bus rentals, but consuming hard liquor is not permitted. Let us know if you plan to drink on your Durham bus rental, and we’ll connect you to a transportation partner that can accommodate your requests.


Can I drive my charter bus?

No. We do not allow customers to drive their charter bus or minibus rentals, even if they have a CDL. Your reservation will include the services of a professional bus driver, who will have a clean background check, a spotless driving record, and all the experience necessary to safely handle your transportation logistics.


Do I need to pay for my bus driver’s accommodations?

Yes. If you rent a Durham bus for an overnight or multi-day trip, you are responsible for acquiring lodging for your driver. By law, professional bus drivers are required to rest for at least 8 hours for every 10 hours of driving or every 15 hours of non-driving service.


You are not required to cover your bus driver’s food and drinks during your trip, but an offer of snacks and water will always be appreciated.


How much should I tip my charter bus driver?

While not required, tipping your bus driver is highly encouraged. To thank your driver for all their hard work, we recommend offering a tip equal to 5-10% of your bus rental cost at the end of your group trip.


Is your question not answered here?

Call the Durham Charter Bus Company representatives at (919) 794-6288 for 24/7 service, no matter what. We’re always happy to answer your transportation questions and ensure a stress-free booking process from beginning to end.